Effective Date: August 20, 2026

1. Policy Overview

This Refund and Returns Policy applies to all purchases made through www.antonsshop.com, operated by ANTON’S WIRE PRODUCTS PTY LIMITED at 79 Percival Rd, Smithfield NSW 2164, Australia. As a dedicated kitchen essentials retailer with over 5 years of experience serving 32K+ happy home cooks, we prioritize delivering durable, food-safe kitchen tools that match your expectations for daily meal prep. This policy clearly outlines our return, replacement and product resolution rules, with explicit clarification that ‌pure full or partial refunds without product return are not permitted under any standard circumstances‌, to ensure fairness for all our customers while maintaining consistent quality and operational transparency. All terms in this policy are aligned with Australian consumer law requirements, and work alongside our existing shipping, product safety and warranty guidelines listed across our website.

2. Eligibility for Return and Replacement

To qualify for our 30-day hassle-free resolution process, all return requests must meet the following clear requirements:

• Your request must be submitted within 30 calendar days from the delivery date of your order, which counts from the day our courier marks your kitchen tools as successfully delivered to your provided address.
• The returned item must be completely unused, unwashed, and in its original factory sealed packaging, with no signs of scratches, stains, damage from improper operation or long term storage after receiving the parcel. For all our silicone brushes, measuring spoons, peelers, fridge organizer bins and other kitchen products, we can only process valid requests for items that remain in resellable condition.
• You must provide the original order number, matching purchase confirmation email, and clear photos or short videos of the item that show the specific issue you are reporting to support your request.
• You are required to return the full physical product back to our designated return address before any resolution action will be arranged. ‌We strictly do not accept any requests for 100% or partial monetary refunds where you keep the product, no matter the reported non-critical issue, size mismatch or change of mind reason.‌

3. Excluded Items From Return

The following categories of products are not eligible for return requests, to uphold hygiene and product safety standards for all our customers:

• Custom engraved or personalized products made to your unique specifications, such as our custom engraved copper finished measuring spoon sets with custom name text.
• Clearance, final sale items and limited promotional products marked as non-returnable on their individual product listing pages.
• Products that have been washed, used for cooking, assembled incorrectly, or modified in any way after delivery.
• Products that sustained damage from improper daily use, accidental drops, exposure to extreme temperatures, or non-compliance with our published care guidelines.

4. Our Explicit No-Only-Refund Rule

This rule is the core foundation of our returns framework: ‌we never approve pure monetary refunds without the physical return of the full product under normal circumstances.‌ For all non-damaged change-of-mind requests, minor cosmetic defect reports, or size mismatch claims, we will not send any cash, payment gateway credits or account balance refunds until you have shipped the original item back to our warehouse and our quality inspection team confirms it meets our resellable condition standards. We will not issue partial refunds for customers who choose to keep the item even after reporting small issues, and all solutions for such cases will be limited to free replacement parts, complimentary store credit vouchers, or free upgraded product exchanges rather than direct money back. This policy is designed to keep our product prices fair and accessible for all home cooks, eliminating unnecessary operational costs that would otherwise be passed on to every customer shopping for our 270+ tested top kitchen picks.

5. Process For Valid Damaged or Missing Item Claims

If your order arrives with clearly verified manufacturing defects, transit damage, or confirmed missing items that do not match your order confirmation, our process follows these simple steps without requiring you to bear extra cost:

1. Contact our support team immediately via email at vossiq@antonsshop.com or phone at +61 2 9604 0164 within 48 hours of receiving your parcel, and share clear photos or videos of the damaged product, outer shipping package and all packing slip materials.
2. Our support team will review your submission within 24 business hours, and if your claim is validated, we will send you a pre-paid free return shipping label to send the defective product back to us.
3. Once we receive the returned defective item at our warehouse, we will arrange a brand new identical replacement product to be shipped to your address at no extra shipping cost. We will never send a direct monetary refund in place of the replacement unless the exact product you ordered is permanently out of stock and we cannot source a restock within 10 business days, and even in that rare case, you will still be required to return the original damaged item fully before any approved refund is processed.

6. Return Shipping Responsibilities

For standard change-of-mind valid return requests, you will be responsible for covering all reasonable return shipping costs to send the item back to our Smithfield, NSW warehouse location. We strongly recommend using a tracked, insured courier service for your return shipment, as we are not liable for items lost or damaged during the return transit process controlled by your chosen logistics provider. For verified defective or damaged products that meet our claim validation standards, we will provide a fully pre-paid return shipping label at no cost to you, with no hidden fees or extra charges passed over to the customer.

7. After Return Delivery Processing

Once our warehouse team receives your returned item, our quality control staff will conduct a full inspection to confirm the item meets our return eligibility requirements. This inspection process normally takes 3 to 5 business days after the parcel arrives at our facility. If the item passes our inspection:

• For change-of-mind returns, we will process your 100% equal-value store credit that can be used for any future purchases across our entire collection of kitchen gadgets, including new arrivals, best sellers and our full range of fridge organizers, peelers, measuring spoons and brushes.
• For verified defective or damaged product returns, we will dispatch your free replacement product with our standard 1-2 business day processing window, and send you a new order tracking number once the new parcel is shipped out.
  We will never process any monetary refunds unless the exact product you purchased is permanently discontinued and no equivalent replacement can be provided, and all such special cases will be manually reviewed and approved by our customer service manager before any action is taken.

8. Contact For Return Inquiries

If you have any questions about our Refund and Returns Policy, the status of your ongoing return request, or eligibility verification for a potential return, you can reach our dedicated support team at any time:

• Postal Address: ANTON’S WIRE PRODUCTS PTY LIMITED, 79 Percival Rd, Smithfield NSW 2164, Australia
• Email Address: vossiq@antonsshop.com
• Contact Phone: +61 2 9604 0164